Details:
- Salary: £28,000 - 30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: RH5 Dorking Surrey
- Date: 2 days ago
Description:
Despatch Team Leader
Salary/Rate
£28000 - £30000/annum
Hours: Monday to Thursday only (7:00 – 17:00)
Key Responsibilities
As Despatch Team Leader, you’ll be responsible for ensuring the smooth, efficient, and high-quality operation of the despatch department, including overseeing machinery, packing, logistics, and client communication.
* Oversee day-to-day running of the Despatch Department, ensuring efficiency and quality.
* Apply and monitor quality control standards, updating SOPs where required.
* Prepare and process Kanban orders, invoices, and customer orders accurately.
* Manage export and import logistics, liaising with third-party suppliers to meet deadlines.
* Organise and oversee preparation of pallets and boxes for despatch.
* Raise purchase orders and manage packaging requirements.
* Provide training, guidance, and support to team members to develop skills and improve output.
* Ensure minimal material wastage, accurately recording scrappage.
* Lead, organise, and monitor team workloads, ensuring targets and standards are met.
* Contribute to continuous improvement through problem-solving and 8D investigations.
* Liaise with the Production Manager on staff performance and operational updates.
* Maintain stock control of finished goods, raw materials, and internal stock movements.
* Liaise with customers and the Quality Engineer to ensure high service and product standards.
* Maintain housekeeping standards and ensure compliance with Health & Safety procedures.
* Take ownership for identifying and addressing poor practices within the team.
* Participate in meetings, training, and personal development to meet role requirements.
* Undertake additional reasonable duties (e.g., deliveries, paperwork, machine setup) as required.
Person Specification
✅ Essential:
* Ability to work effectively in a team environment
* Problem-solving and troubleshooting skills
* Excellent communication skills (written and verbal)
* Strong attention to detail
* Proactive approach with a continuous improvement mindset
* Flexible and adaptable to team needs
* Desire to progress and improve systems
* Full driving licence and access to a vehicle
✨ Desirable:
* Experience in warehousing and stock management
* Team leadership or management experience
* Lean Manufacturing knowledge
* Understanding of Health & Safety legislation