Despatch Coordinator

Description:

Are you highly organised, quick-thinking, and thrive in a fast-paced environment? We’re looking for a proactive Dispatcher to keep our operations running smoothly and efficiently. If you enjoy problem-solving, coordinating logistics, and supporting a team on the move, this could be the perfect role for you.
 
Job Title: Despatch Coordinator
Shift Pattern:  09:00 - 18:00 Monday - Friday
Location: Harvey and Brockless, 44-54 Stewarts Rd, Battersea, London, SW8 4DF
Salary:  £31,000 per annum 
 
About The Compleat Food Group
 
At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to create Food to Feel Good - great quality, tasty and affordable food that people love to eat.
 
We’re home to some of the UK’s most exciting and loved food brands, including Wall’s Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio, we’re a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products, continental meats, dips and sauces and plant-based food to the UK’s major retailers, as well as across foodservice.
 
With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we’re united by a shared ambition to shape the future of food for the better.
 
Here in Battersea we have the largest collection of British farmhouse cheeses in the UK. We slice and dice these cheeses to the liking of our customers.
 
What You’ll Be Doing
 
As a key part of our Distribution team, you’ll:

Keep routes running efficiently while managing costs
Quickly identify and resolve daily dispatch challenges
Work closely with the Dispatch Manager to improve processes
Support drivers day-to-day to ensure smooth operations
Preparing and checking delivery paperwork (invoices, manifests, late picks)
Producing and issuing daily Dispatch Sheets
Coordinating PM runs, third-party deliveries, and customer collections
Booking couriers and deliveries through online systems
Managing driver absences, holiday cover, and uniform allocation
Handling ePOD issues, delivery extras, and returns to stock
Logging delivery, access, and vehicle issues for follow-up
Responding to dispatch-related emails and communications
 
What we’re looking for

Full UK driving licence (aged 25+ for insurance purposes)
Minimum 1 year of driving experience
Strong organisational and communication skills
Ability to stay calm under pressure and think on your feet
A team player with a proactive, can-do attitude
 
Why Join Us?
 
At The Compleat Food Group, we believe our people are the heart of our success. That’s why we offer a wide range of benefits designed to support your lifestyle, wellbeing, and career growth:
 
Financial & Lifestyle Benefits

Salary Sacrifice Schemes - including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension
28 days’ annual leave (including bank holidays) with the option to purchase extra
Holiday Discounts via our online retail platform
Access to enhanced retail discounts online and in-store
Free product handouts across our sites, so you can sample and enjoy our delicious products first hand
EV charging points - available at selected sites
 
Health & Wellbeing

24/7 access to GroceryAid for free financial, emotional, and practical support
Physical Wellbeing Hub - free on-demand exercise classes, gym discounts
Free diet & nutrition advice with access to thousands of healthy recipes
Online wellbeing support - from mindfulness to lifestyle resources
Financial wellbeing tools - including mortgage calculators, budgeting tools, and financial aid
 
Career Growth & Development

Access to a personalised online learning platform (LMS)
Formal and informal training opportunities tailored to your role
Performance Development Plans and regular Career Conversations
Company Mentoring Scheme  to add depth and really support your career journey
Recognition through Club Compleat rewards
 
Community & Culture

2 paid volunteering days per year to give back to causes that matter to you
Charity initiatives and fundraising events
Team socials to connect and celebrate together
Employee networks & support groups - including Women @ Compleat
New baby gift for new parents
 
The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace.
We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity’s employer, we provide all the support you need to succeed.
Contact us with any questions about Diversity & Inclusion or accessibility during the application process.
 
Recruitment Agencies: 
 
We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.
 
REF-(Apply online only)