Details:
- Salary: £25 - Hour
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Hour
- Location: Eastern Hertfordshire Water End
- Date: 1 day ago
Description:
Desktop IT Support Engineer
Location: Hemel Hempstead, HP2 4TZ
Salary: £25 per hour
Shift Pattern: Monday to Friday, 08:00 - 17:00
Join a Global Drinks Leader
We are currently recruiting for a Desktop IT Support Engineer to join our client, a leading beverage company renowned for its portfolio of iconic beer, soft drinks, and energy drink brands. This is an excellent opportunity for an experienced IT professional to support a fast-paced operational environment while gaining valuable experience with a globally recognised organisation.
Key Responsibilities
As a Desktop IT Support Engineer, you will be responsible for providing first-class technical support to end users across a range of technologies and devices, including:
Providing support and troubleshooting for laptops, desktops, mobile devices, tablets, thin clients, handheld terminals, printers, and scanners
Managing hardware "break & fix" activities and equipment replacements
Performing maintenance activities, including printer maintenance and hardware servicing
Managing bespoke hardware and software IMACD requests (Install, Move, Add, Change, Delete)
Resolving issues relating to Microsoft 365 and third-party applications
Delivering Microsoft 365 user workshops and training sessions
Supporting password resets and user administration
Assisting with local IT projects, office moves, and installations
Providing mobile, landline telephony, and audio/visual support
Supporting meeting rooms, Microsoft Teams equipment, displays, and screens
Managing local data room access, audits, and operational standards
Updating and managing service requests within ServiceNow (SNOW)
Applying ITIL best practices across Incident, Change, Problem, Knowledge, and Service Request Management
Supporting a business operation that runs 24/7/365 alongside the wider IT team
What We're Looking For
The ideal candidate will have:
Experience within a Desktop Support, IT Support, or Service Desk environment
Strong knowledge of Microsoft 365 applications and troubleshooting
Experience working with mobile devices, printers, scanners, and end-user hardware
Excellent problem-solving and communication skills
Knowledge of ITIL principles and service management processes
Ability to manage multiple tasks and priorities in a fast-paced environment
A proactive and customer-focused approach
What's in it for You?
28 days paid holiday (pro rata)
Weekly pay
Access to Manpower Rewards, including discounts on days out and experiences
Free access to the MyPath upskilling programme
Opportunity to work with a globally recognised organisation
Gain valuable experience within a dynamic and collaborative IT environment
About Our Client
Our client is a leading beverage company, bringing together a rich heritage in brewing and soft drinks innovation. Operating across the UK and international markets, they offer a diverse portfolio of well-known brands spanning beer, soft drinks, and energy beverages.
With a strong focus on sustainability, quality, and innovation, the business is committed to creating exceptional consumer experiences while reducing its environmental impact. Employees are encouraged to develop their skills, contribute new ideas, and build rewarding careers within a supportive and inclusive culture.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website