Details:
- Salary: £27,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Edinburgh
- Date: 1 week ago
Description:
Supporting one of our clients based on-site in Edinburgh, as a Desktop Support Engineer, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer service.
The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.
This is a full-time, permanent position working a 37.5 hour week between 07:30 – 17:30, Monday – Thursday and 07:30 – 16:00 on Fridays. The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required.
Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance.
As a Desktop Support Engineer you will:
Be responsible for incident ticket handling, escalation and problem diagnosis
Build, configuration and deploy desktop / laptop / VDI equipment
Assist with software installation / deployment
Assist with Smartphone deployments and support
Provide support on the TechBar
Hardware installation / upgrade / break fix for desktop, laptop, and server
Basic telephony support and cable patchingWhat we're looking for:
Knowledge of Microsoft Windows 10 Operating Systems – Deployment, configuration, and support
Knowledge of Microsoft Office 2010 onwards
Working knowledge of Active Directory – Users and Computers
Have an understanding of DNS, DHCP
Working knowledge of Cisco AnyConnect VPN
RSA Secure Login administration
Proven and demonstrable software and hardware troubleshooting skills
Knowledge of Microsoft SCCM and OS / Application deploymentDesirable skills / qualifications:
ITIL Version 3/4 Foundation
CompTia A+ Certification
Microsoft Windows 7/10 training and certificationThis is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.
As an FDS Employee you will benefit from:
Flexible benefits including, private medical and health insurance, basic cover paid by employer
Free eye test vouchers
Company pension scheme
Income protection after 6 months’ service should you be off work due to serious illness
23 days holiday rising by 1 day per year to max 25
Option to purchase / sell additional holiday
Life insurance
Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial supportApply now for consideration!
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