Desktop Analyst

Description:

Desktop Analyst – 2nd Line Support

12 months Fixed Term Contract

Location: Cambourne - Salary: £29,119 - £32,532 + benefits + On-Call Allowance

Are you a skilled IT professional looking for your next big challenge?

CE Solutions are proud to be working with 3CICT, a shared service partnership between Cambridge City Council, Huntingdonshire District Council, and South Cambridgeshire District Council. They are seeking a Desktop Analyst to provide top-notch ITIL® 2nd line desktop support to their partner sites.

The role: As a Desktop Analyst, you'll be at the forefront of technical support, resolving ICT technical queries and issues across multiple locations. You will work with a close-knit team to ensure that our ICT systems run smoothly and efficiently, always aiming for a high standard of customer service.

Key responsibilities to include:

* Provide 2nd line desktop support for our customers across partner sites.

* Analyse and resolve a wide range of ICT technical issues in a fast-paced environment.

* Collaborate with a team of six Desktop Analysts, supported by two Team Leaders, to manage workload effectively.

* Participate in Out-of-Hours support based on a 1 in 3-week rotation, with additional payment for on-call work.

* Be physically present at one of our office locations for the large part of the working week, with travel between sites when necessary (out-of-pocket travel expenses reimbursed).

Please note this list is not exhaustive and you may be asked to carry out other commensurate duties as required.

The candidate: The successful candidate will ideally have a strong background in Windows 10/11, Office 365 products including MS Teams, MS Azure, Active Directory along with Group Policy & Intune management.

It would be advantageous to have an awareness of:

* Hornbill ITSM

* Microsoft Autopilot (device builds) and Autopatch (security patching)

* Microsoft SCCM (packaging, deployments, and report creation)

* Microsoft Intune (Mobile & Policy Management)

* LanSweeper

* PatchMyPC

* Fundamental network principals and troubleshooting.

We’re looking for tech-savvy individuals with a passion for IT and excellent problem-solving skills. You’ll hold strong communication skills, with a focus on providing top-quality customer service. Flexibility and adaptability will be key to this role due to the fact that you will need to work in different locations and environments where requested.

In return our client is offering the following benefits:

* Hybrid working

* Flexi-time scheme

* Heavily discounted gym membership

* Extensive Training Opportunities

* A highly competitive Local Government Pension Scheme Pension

* An array of services, networks and training to support your health and wellbeing

* Ongoing career progression opportunities including apprenticeships of all levels

* Cycle to work scheme

A full job description is available on request

The closing date has a provisional date set of May 24thh although this is a rolling campaign. HDC will be reviewing applications on an ongoing basis and will close the advert early should they receive suitable applications. If you feel you have the experience and qualifications, please apply now!

Salary: £29,119 - £32,532 + generous benefits package + On-Call Allowance
Location: Cambourne with occasional travel to other sites - While you will be primarily office-based at Cambourne, there is also the opportunity for remote work during specific projects or remote-based learning
Contract: 12 months FTC, Full-Time, 37 hours per week (Monday to Friday) + On call working 1 in 3 weeks