Deputy Operations Manager

Description:

Deputy Operation Manager

Temp to perm position

Payrate: £38,759.04

Working days/ hours: Mon - Fri 07:00-17:00

The role:

We're recruiting a Deputy Operations Manager to support the delivery of a high‑performing, customer‑focused operation. You'll lead multiple teams, drive performance, and ensure service excellence across Scheduling, Supply Chain and the Helpdesk.

This is a key leadership role supporting the Operations Manager, ensuring smooth day‑to‑day delivery, strong stakeholder relationships and continuous improvement across the service.

Key Responsibilities:

Team Leadership - Line‑manage Scheduling, Supply Chain and Helpdesk teams, ensuring engagement and performance.

Performance Management - Deliver daily/monthly KPIs, monitor reports and ensure SLA compliance.

Operational Oversight - Oversee daily workforce planning, capacity, incident management and service delivery.

Stakeholder Collaboration - Work closely with internal teams, clients and supply chain partners to maintain strong relationships.

Continuous Improvement - Support new strategies, identify pain points and drive service enhancements.

People Strategy - Support recruitment, engagement, succession planning, talent mapping and performance development.

Customer Service Excellence - Ensure professional handling of customer contacts, complaints and complex issues.

Compliance & Audit - Ensure policies, procedures and audit requirements are met across all teams.

What we are looking for:

Proven experience leading and motivating teams in Customer Service, Call centre or Helpdesk Environments

Strong organisational skills with the ability to manage competing priorities

Innovative thinker with a proactive, solutions‑focused approach

If the above sounds of interest, please apply below with your CV or Call Chelsea on (phone number removed) to find out more

RG Setsquare is acting as an Employment Business in relation to this vacancy