Depot Manager

Description:

Parcelhub is recruiting a Depot Manager to lead our Smethwick site, a relatively new depot operating around fifteen parcel collection routes daily.

This role involves managing and optimising a growing operation, supported by a dedicated team that includes a Shift Manager, Team Leader, and warehouse operatives.

As a Depot Manager, you will be fully accountable for the performance of our Birmingham operation while proactively seeking ways to improve costs, service, and operational efficiency.

You will ensure on-site resources, including third-party contractors, are managed, planned, and controlled efficiently to achieve agreed service levels.

This is an excellent opportunity for someone with a Supervisor courier background looking to step into management with a company that encourages innovation and an enjoyable work environment.

Role Requirements

Foster a positive work environment by embodying the ParcelHub/Whistl core values: Can-do attitude, Doing the right thing, and Team mindset.
Facilitate effective communication through daily and weekly meetings.
Manage staff attendance, conduct, and capabilities, including goal setting, performance reviews, recognition, and addressing performance or conduct issues.
Assist HR Business Partners with people-related functions.
Oversee recruitment and strategy in collaboration with the Recruitment Team.
Provide guidance and support to frontline staff on process, stakeholder, and people management activities.
Support the staff's professional development.Process Management

Ensure shifts are planned and resources allocated correctly to meet SLAs for processing.
Maintain company security processes and safeguard company assets according to compliance standards.
Identify process issues and propose solutions, documenting decisions and actions taken.Cost Management

Effectively manage and control the budget to achieve agreed service levels, including productivity, labour costs, overtime, and agency supply.
Demonstrate a clear understanding of costs by product area.Customer Focus

Cultivate proactive relationships with existing and new clients.
Build effective relationships with service providers and partners.
Communicate with internal and external stakeholders to address operational issues impacting client needs.Health and Safety

Ensure compliance with ISO 45001 standards for Health and Safety.
Maintain compliance with ISO 50001 for Energy Management Systems.
Maintain a fleet of (phone number removed)T vehicles, ensuring daily legal and operational readiness.Mail Integrity and Security

Ensure staff compliance with Mail Integrity requirements, including DBS checks and ID cards.
Implement security policies on-site in coordination with the Security Manager.We welcome applications for this role from candidates with experience as a Depot Supervisor, Courier Supervisor, Manager, Transport Supervisor, Warehouse Manager and in leadership, health & safety, cost management, stakeholder management and MS Office. Apply for this Depot Manager role today!

Benefits

Company pension
Free on-site parking
Yearly bonus opportunities
23 days holiday per year, alongside the 8 statutory bank holidays
Computer equipment applicable to your role
Health cash plan
Critical illness cover
Life assurance scheme
Career development opportunities
Access to a well-established Employee Assistance Programme Provider

Shift Information

The working hours for this Depot Manager role are Monday to Friday, 11:00 to 19:30.

Essential Skills

Excellent verbal and written communication skills
Able to interpret performance data to draw conclusions, identify opportunities for improvement, recommend solutions, identify talent, and develop staff
Able to manage effectively and make clear and clinical decisions to achieve tasks
Proficient with MS Office, including PowerPoint and Excel, for data analysis and presentation to influence business cases e.g. pivot tables, graphs, etc.
Flexible and able to respond to the needs of the operation in terms of working hours and provide support away from the normal location of work on occasion
Typically, we would estimate that it would take 3 years of experience within an FMCG or parcel/distribution environment to gain the knowledge and skills required for this role
Valid driving licence

About Company

Parcelhub is part of the Whistl Group who are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK.

Whistl Group is a Disability Confident employer committed to equal opportunities for all in all our employment policies and practices.

Due to the nature of our business, this role may be subject to a basic DBS check