Debt Recovery Officer

Description:

Title: Debt Recovery Officer

Location: Sidcup

Hybrid: 2 days office & 3 days working from home

Term: Temporary until end October 2024 (may continue)

Hours: 35 Hours per week, Monday-Friday 9am-5pm

Salary: £31,923 per annum (£17.54 per hour)

This is an exciting role for a Sidcup based client on a temporary basic for a Debt Recovery officer.

Do you have excellent communication skills?

Do you follow a take through to end result?

Key Responsibilities of a Debt Recovery Officer

Proactively managing a portfolio of accounts to reduce rent arrears.
Negotiating agreements/payment plans where appropriate.
Working closely with your residents to achieve the right outcome.
Make referrals for support and provide advice and information.
Identify when to take legal action as appropriate, completing legal paperwork and attending court when required.
To carry out evictions where possession has been obtained.
Build excellent customer and stakeholder relationships, both internal and external.
Achieve targets and KPIs.
Making outbound and taking inbound calls. Skills and experience:

Excellent customer service skills are essential for this role.
Good verbal and written communication skills.
Strong time management & organisation skills.
Build rapport and gain trust of your residents.
Confident at making decisions and accountable for workload.
Adaptable and flexible in an ever-changing environment.
Exceptional collaborative skills to work with different departments.
Able to work efficiently, both independently and within a team environment. Company benefits:

Remote working up to 80%
Strong family-friendly policies
Committed learning & development
Annual leave starts from 26 days rising to 31 with length of service
Excellent Pension Scheme - double contribution up to 6%
Generous non-contributory life Assurance
An Employee Assistance Programme
Recognition bonus's (spot awards)Please follow the link to apply for this temporary Debt Recovery Officer role based in Sidcup