Details:
- Salary: £23,806 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Cosham Hampshire
- Date: 21 hours ago
Description:
The role...
Responsible for providing comprehensive support and assistance within the Data Services department, working between the hours of 08.30 and 17.30 hours (i.e. a 40 hour week). Assisting with inbound and outbound phone and email queries, control of order entry process and forms, whilst assisting other departments when required.
What you will do...
Processing of customer requests, including ordering and setting up new accounts and deleting old accounts.
Developing skills to complete required Data Service levels (1-4).
Working as part of a team, to ensure customer requirements are delivered in line with agreed service levels and KPI's.
Supporting other departments when required, during peak times.
Processing access control cards and requests on the Specialist Services desk, on a rota basis (1 full day per week).
Assisting with Milton Keynes administration tasks as and when required.
Supporting the track and trace department when required.
Answer all incoming telephone calls and emails promptly and professionally, owning customer, supplier and queries from the beginning through to conclusion.
Undertake development courses and training when required to upskill and develop.
To ensure outstanding customer service by telephone and email, to ensure consistently high standard are maintained with all correspondence and communication.
Ensuring understanding and demonstrate implementation of the Core Values of Integrity, Vigilance and Helpfulness.
Any other duties as directed in support of ARC / SOC work and objectives.
What you will need...
Right to work in the UK
Motivated self-starter
Evidence outstanding customer service skills
Have commercial awareness and experience within administration.
Strong written and verbal communication skills and organisational abilities
Possess the ability to handle multiple tasks, manging / delivering conflicting priorities
Flexible and passionate about delivering excellence to customers performance for the business.
DE&I
Securitas Technology is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars,
How you join us and develop your career
The way we lead our teams
Fair pay and benefits.To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more.
If you want to learn more visit our website