Damp & Mould Support Officer

Description:

Client

Local Authority in Croydon

Job Title

Damp & Mould Support Officer

Pay Rate

£160 to £200 per day Umbrella depending on skills and experience

Hours

36 hours Mon to Fri (09:00:AM - 05:00:PM)

Duration

6 Month Contract

Location

Hybrid Working - 3 days at the (Croydon)office and 2 days at home

Description

Job Description

Reports to Damp and Mould Manager within busy and high-profile Disrepair Team
Managing the Damp and Mould Mailbox
Maintaining the D&M Database
Processing D&M Claims
Supporting the management of Claims to ensure a successful outcome
Issuing and managing orders in housing management system
Processing supplier invoices
Monitoring supplier programmes of work and progress of work packages
Analysing Damp and Mould data and generating reports to provide actionable insights
Action point taking for team, supplier and other meetings
Liaising and collaborating with D&M Manager, D&M Surveyors and D&M Support Officers as well as internal colleagues, such as the Tenancy and Legal teams, as well as external suppliers to deliver an effective and efficient Disrepair service
Other reasonable duties and tasks as requiredRole Requirements

Damp and Mould experience preferred, but not required - training will be provided
Experience of working in Social Housing sector would be advantageous
Excellent communication and customer service skills
Excellent administration skills
Ability to work under pressure and meet deadlines and targets
Proficient in Outlook, Teams and SharePoint and, in particular, ExcelExperience of using housing management systems

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