Details:
- Salary: £32,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Tewkesbury Gloucestershire
- Date: 10 hours ago
Description:
D365 Support Analyst
Permanent | £32,000 - £40,000pa Salary on Appointment | Tewkesbury | Full Time | On Site (5 Days per Week)
A well-established organisation based in Tewkesbury is seeking an Information Systems Officer to support and enhance its Microsoft Dynamics 365 environment and wider business systems landscape.
This is an excellent opportunity for someone with experience supporting business systems (CRM or ERP systems) who enjoys working closely with users, improving processes, and helping organisations gain greater value from technology and data.
The Role
Working as part of a collaborative IT and business systems function, you will provide first-line and second-line support for Microsoft Dynamics 365 users across the organisation. You will act as a key systems champion, helping drive user adoption, process improvement, and best practice usage.
You will also support configuration, testing, reporting, workflow improvements, and ongoing system enhancements, while liaising with both internal stakeholders and external suppliers.
Key Responsibilities
Provide first-line and second-line support for Microsoft Dynamics 365 users
Support system configuration, including forms, views, dashboards, reports, workflows, and security roles
Work with departments to gather requirements and help shape future systems improvements
Analyse existing workflows and identify opportunities for automation and process optimisation
Deliver user training and create supporting documentation and guides
Liaise with third-party suppliers and wider IT teams regarding escalated issues and enhancements
Monitor system performance and contribute to continuous improvement initiatives
Promote effective and standardised use of Microsoft Dynamics 365 across the organisation
About You
The successful candidate is likely to have:
Experience supporting Microsoft Dynamics 365 or similar business systems (CRM or ERP systems)
Strong communication and stakeholder engagement skills
An analytical and solutions-focused mindset
Experience working with reports, dashboards, workflows, or system configuration
An interest in process improvement and business systems optimisation
Good organisational skills and the ability to manage competing priorities
A proactive approach with a willingness to learn and developExperience with Microsoft Power Platform or Power Apps would be beneficial but is not essential.
Additional Information
Permanent position
Salary on appointment around £32,000 - £40,000pa
Based in Tewkesbury
Fully site-based role (5 days per week)
Supportive environment with opportunities for training and developmentTo apply or find out more, please send you CV to