Customer Testing Specialist

Description:

Join us a Customer Testing Specialist for one of our exciting new clients based in London/Manchester

At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.  

How Specialist Talent Works: 

At Peregrine, we find the best talent for our clients. As a permanent employee of Peregrine, with access to all our standard benefits, you will be deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries. 

The Role

We’re looking for a Customer Testing Specialist in the Testing Services team under the CTO area who is responsible for overseeing, support and coordination of the testing undertaken by Customers in the User Integration testing environment they seek to integrate their devices and systems

·      Demonstrates a clear understanding of test artefacts, test execution, test reporting and test issue resolution. Has awareness of Quality Assurance methodology.

·      Strong communications skills – written & verbal – with an ability to explain complex technical requirements. Must be approachable, with strong interpersonal skills, and a desire to deliver a good customer service – experienced and capable in addressing business through telephone conference calls.

·      Ability to manage several Customer requests at once and to prioritise requests for support.

·      A skilled user of MS Office (Word, Excel, PowerPoint and Outlook).

·      Knowledge of the GB smart metering solution and user landscape would be advantageous.

·      Experience of working with and supporting a diverse and demanding group of internal and external customers.

Skills and Experience

·      Stakeholder management, with a desire to deliver a good Customer service to all Customers and an ability to establish good working relationships. 

·      Experience of working with and supporting a diverse and demanding group of external Customers.  

·      Strong communications skills – written and verbal – with an ability to explain complex issues.

·      Ability to plan and manage parallel work streams.

Our commitment to diversity:  

At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit for our clients as we assist them in becoming more diverse