Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: Nationwide
- Date: 3 weeks ago
Description:
Customer Support Team Lead
Competitive + Bonus
Remote, UK
Permanent full time
At IRIS, our customers are at the heart of everything we do. We’re now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue to deliver outstanding service.
This is a hands on leadership role, combining people management with technical customer support. You’ll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues.
What you’ll be doing
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Leading and supporting a high‑performing customer support team
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Managing performance, quality standards and customer satisfaction metrics
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Handling escalated queries, complaints and major incidents
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Working closely with Product, Development and Customer Success teams
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Supporting recruitment, onboarding and ongoing development
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Championing best‑in‑class customer experience across IRIS Financials
What you’ll bring
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Proven experience in a customer-facing software or IT support environment
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People leadership or team lead experience
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Strong communication and stakeholder management skills
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Ability to balance leadership responsibilities with hands‑on problem solving
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A passion for delivering excellent customer experiences
If you’re looking for a role where you can lead from the front and make a real impact, we’d love to hear from you.
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible