Customer Support Specialist

Description:

Customer Support Specialists

Northampton, NN4

£14.35 – £15.89 per hour, depending on shifts and experience

Available Shifts:
There are a variety of shift patterns available to suit different lifestyles:
9am-5pm - Monday – Friday
1am-9am  - Monday – Friday
5pm-1am  -Monday – Friday

Temporary ongoing with potential to be made permanent

November Start

An Exciting Opportunity – Join a Growing Customer Support Team!

We are recruiting 4 Customer Support Specialists on behalf of our client, based in Northampton.
Are you a natural problem-solver who enjoys helping people and delivering excellent customer service? Our client is looking for enthusiastic, customer-focused individuals to join their friendly support team.
You'll be responsible for handling customer enquiries, resolving issues and ensuring an excellent customer experience. If you have previous customer service or technical support experience, great communication skills and a positive attitude, we'd love to hear from you!
 
What Will You Be Doing?

Acting as a key point of contact for customers, providing friendly, professional and efficient support.
Responding to customer enquiries via telephone, email and live chat.
Taking ownership of customer issues and seeing them through to resolution.
Investigating and troubleshooting problems to find effective solutions.
Ensuring customers receive timely responses and excellent service.
Maintaining accurate customer records and updating internal systems.
Working closely with different departments to resolve customer queries.
Sharing knowledge and supporting colleagues within the wider customer support team.
Identifying recurring issues and providing feedback to help improve the customer experience.As you develop within the role, there may also be opportunities to get involved in more advanced technical troubleshooting and support.
 
What Are We Looking For?
Our client is looking for people who are passionate about customer service and enjoy going the extra mile to help others.
Ideally, you'll have:

Previous experience in a customer service or customer support role (typically 1–3 years).
Excellent communication skills, both written and verbal.
A friendly, professional and approachable manner.
Strong problem-solving and investigative skills.
Good attention to detail and organisational abilities.
The ability to manage multiple tasks and prioritise effectively.
A proactive attitude and willingness to learn new systems and processes.
The ability to work well independently and as part of a team. It would also be advantageous if you have:

Experience supporting software.
An interest in technology, systems and technical troubleshooting.
Knowledge of APIs or software integrations. 
Interested in Finding Out More?
If you're enthusiastic, customer-focused and looking for your next opportunity, we'd love to hear from you!
We are recruiting on behalf of our client, and we're keen to speak with candidates who are ready to bring their skills, personality and positive attitude to the team.
 
Apply today and take the next step in your customer support career