Details:
- Salary: £23,000 - 25,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Nationwide
- Date: 3 weeks ago
Description:
We are seeking a motivated and customer-focused individual to join our clients dynamic team in the UK. In this role, you will be responsible for providing support to the field sales team and ensuring excellent service to our customers.
As a Customer Support Representative, you will play a key role in building and maintaining strong relationships with our customers by making outbound calls and discussing products & booking appointments as well as dealing with incoming calls. As well as assisting with order processing, handling enquiries, and resolving any issues that may arise.
The role:
• Serve as the main point of contact for customers, providing timely and professional assistance via phone & email.
• Work in collaboration with the sales team by making outbound calls, prospecting and booking TEAMS appointments for either yourself or sales representative to attend to discuss products and services
• Handle incoming calls and emails, addressing customer enquiries and providing product information.
• Process customer orders accurately and efficiently, ensuring timely delivery and resolving any discrepancies.
• Collaborate with various internal departments, such as Warehouse & Territory Managers, to ensure smooth order fulfilment and customer satisfaction.
• Handle customer complaints, concerns, and issues with patience and professionalism, aiming to resolve them promptly and effectively.
• Maintain and update customer accounts, ensuring accurate and up-to-date information is recorded in the CRM system.
• Making up information packs and mailings.
• Assist in the preparation of sales reports, data analysis, and market research to support the sales team in achieving targets.
• Checking warehouse orders before they are sent out to ensure accurate order picking.
Who is the person:
• Proven experience in a customer service or sales support role
• Experienced and confident on the phone (both outbound and inbound) and over TEAMS
• Excellent verbal and written communication skills with a strong command of the English language.
• Strong problem-solving skills and the ability to handle challenging customer situations with tact and diplomacy.
• A proactive and self-motivated approach with the ability to work independently and as part of a team.
• Strong organisational skills with the ability to prioritise tasks and meet deadlines.
• A positive attitude and a passion for delivering exceptional customer service.
• Ability to learn new products and confidently discuss with key decision makers and customers alike.
If this role sounds right for you, please contact Chelsea at Dynamite Recruitment