Customer Support Representative

Description:

Customer Support Representative

Location: Leeds

Start date: 07/05/2024
Ends Date 05/08/2024
Hours 37.50 - £11.44PH

Company Description:
Our client, a prominent retail leader, is seeking a dedicated Customer Support Representative to join their team. With a commitment to excellence and a focus on providing exceptional service, our client is dedicated to protecting and enhancing their brand reputation. This role offers the opportunity to interact with suppliers, internal colleagues, and customers, providing support and ensuring a seamless experience for all stakeholders.

Job Description:
As a Customer Support Representative, you will play a crucial role in providing assistance to suppliers, internal colleagues, and customers, ensuring that queries are addressed promptly and efficiently. You will serve as a front-line colleague, offering support on process-driven inquiries and guiding users to relevant information. This position requires a proactive approach to encouraging self-service and supporting colleagues and suppliers through new system functionality. Additionally, you will manage your workload effectively, maintaining high standards of communication and identifying opportunities for process improvement to enhance the overall customer experience.

Responsibilities:
Provide support to suppliers and internal colleagues, resolving queries and addressing concerns promptly.
Serve as a front-line colleague, offering support to retail, ALS, suppliers, and HO users on process-driven queries.
Encourage self-service among contacts and support colleagues and suppliers through new system functionality.
Manage workload and workflows to ensure timely responses and updates to internal and external customers.
Promote and maintain high standards of communication in line with Omnichannel Customer Support and brand guidelines.
Proactively identify areas for process improvement and drive positive business change.
Navigate multiple systems to support in the resolution of queries effectively.

Requirements:
Experience in finance or supply chain is beneficial.
Background in finance education is advantageous.
Excellent communication skills, both verbal and written.
Strong organizational skills with the ability to manage workload effectively.
Proactive attitude with a commitment to providing exceptional customer service.
Ability to adapt to changing priorities and work in a fast-paced environment.

Benefits:
Competitive salary and benefits package.
Opportunities for career advancement and professional development.
Dynamic work environment with a focus on teamwork and collaboration.

If you're a motivated individual with a passion for providing excellent customer service and are looking to join a dynamic team, we want to hear from you!

Apply now to join our client's team and make a difference in supporting their brand reputation and customer experience.

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business