Customer Support Engineer

Description:

Customer Support Engineer
Cambridge | Hybrid (3 days on site)
£30k - £40k 

Are you technically curious with a background in RF or electronics, and enjoy breaking down complex issues?
Do you like diagnosing issues, digging into hardware and software, and seeing a problem through to resolution?

We're supporting an innovative technology company operating in the defence, government and telecom sectors, currently going through a period of strong growth. They're looking for a technically sound Customer Support Engineer to join their Cambridge team, providing first-line support across a product line that spans specialist hardware and software.

What you'll be doing:

Providing first-line technical support to customers on an industry leading hardware/software product line, covering signal and sensor technology, analysis tooling, and network diagnostics.
Explaining complex technical issues and solutions clearly to customers.
Diagnosing and resolving issues first-hand, escalating where necessary.
Reviewing and developing technical documentation.
Working closely with engineering teams to feed back on recurring or complex issues.What we're looking for:

Solid grounding in RF fundamentals.
A curiousmindset with a passion for technology (this could be shown through employment or hobbies)
Basic exposure to Linux and networking.
Comfortable working hands-on with both hardware and software.
Strong communication skills, with the ability to translate technical detail for non-technical audiences.Nice to have:

Broader RF specialisms (e.g. signal-location techniques, wider analysis experience).
Prior support or helpdesk experience.
Keen to express your interest, or find out more?
Option 1: Click the apply button (don't worry, we'll discuss your CV before submitting)
Option 2: Drop me a message on LinkedIn (Rachel Bush – SoCode Recruitment)