Customer Support Engineer


Details:
  • Salary: £30,000 - 35,000 - Annum
  • Job Type: Permanent
  • Job Status: Full-Time
  • Salary Per: Annum
  • Location: Warrington Cheshire
  • Date: 3 days ago
Description:

Field Service Engineer

Job Purpose

To provide servicing, repairs and calibrations for customers’ food testing equipment, as required and in accordance with the manufacturer’s specifications.

Duties and Responsibilities

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Provide on-site servicing, repairs and calibration as required.

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Complete installations, commissioning and training where required.

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Ensure equipment is calibrated to traceable standards.

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Liaise with the Service Manager and Service Coordinator to prioritise and plan work schedules.

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Assist with in-house quality assurance, repairs and servicing for customer and company equipment and products.

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Assist with laboratory services, including sample testing and application development.

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Manage allocated stock of parts and consumables.

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Follow technical process procedures in line with ISO requirements and provide advice accordingly.

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Assist with technical support responses to customers.

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Ensure documentation is completed promptly and accurately.

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Adhere to all relevant customer site procedures.

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Complete customer visits in line with agreed schedules and procedures.

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Adhere to all company policies and procedures.

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Carry out any other relevant duties as required.

Person Specification

Essential

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Proven experience in a similar role.

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A relevant qualification in electronic and/or electro-mechanical systems.

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Good working knowledge of computing and software, including programming and debugging.

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Ability to work as part of a team and to plan and work on your own initiative.

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Excellent attention to detail.

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Ability to diagnose faults and solve problems.

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Good planning skills.

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Excellent customer interaction skills.

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Ability to manage your own time and workload.

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Ability to work under pressure.

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Full UK driving licence.

Desirable

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HND qualification or above in engineering, electronics and/or software.

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Experience with PLC and SCADA/HMI systems.

Dimensions of the Role

Occasional visits abroad are required for customer visits and supplier training. Overnight stays average four per month.

Working Conditions

This is a field-based role involving regular customer visits, predominantly in the North of the UK, with coverage of the whole of the UK and Northern Ireland when required. A company vehicle is provided

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