Customer Support Advisor

Description:

Customer Support Advisor
Location: Mansfield
Salary: Competitive, depending on experience
Hours: Monday-Friday (rotating shifts: 8:00am-4:30pm / 9:00am-5:30pm) + 1 in 8 weekend cover (rota basis)

Are you passionate about delivering excellent customer service and solving problems? We're looking for a Technical Customer Support Advisor to join our growing support team in Mansfield.

This role is ideal for someone who enjoys helping customers, has a logical approach to troubleshooting, and is interested in developing a career in IT or technical support.

What you'll be doing:

Acting as the first point of contact for customers via phone and email
Logging and managing support requests using a ticketing system
Diagnosing and troubleshooting basic technical issues across multiple systems
Taking full ownership of tickets, ensuring timely updates and resolution within SLAs
Escalating more complex issues to internal teams when required
Liaising with third-party providers to arrange engineer visits
Preparing quotes for replacement hardware where needed
Creating and updating knowledge base articles
Contributing ideas to improve processes and customer experience

What we're looking for:

Proven customer service experience (office, call centre, retail, or similar)
Strong communication skills (both written and verbal)
Good problem-solving ability and attention to detail
Ability to prioritise workload and manage time effectively
Comfortable working independently and as part of a team
A proactive attitude and willingness to learn
Interest in IT or technical support (experience beneficial but not essential)

Why apply?

Opportunity to build a career in IT / technical support
Supportive team environment with ongoing training
Varied role with real responsibility and customer impactInterested?
Send your CV to TurnerFox Recruitment or call (phone number removed) for more information