Customer Support Advisor

Description:

Anderson Knight is delighted to be supporting a leading financial services organisation in the recruitment of a Customer Support Advisor to join their growing team.

This is an excellent opportunity for an experienced customer service professional with a background in financial services and administration who enjoys working in a fast-paced, detail-oriented environment.

You will play a key role in delivering a best-in-class customer experience through the efficient processing of payments, customer transactions, and back-office administration. You will ensure service standards, regulatory requirements, and internal KPIs are consistently achieved while supporting customers and internal stakeholders alike.

Location: Glasgow (Hybrid)
Salary: £26,000
Hours: 35 hours per week, Monday – Friday: 9am-5pm. Some weekends may be involved (1 in 4)

Key Responsibilities:
• Process customer payments and transactional activities in line with agreed KPIs and Service Level Agreements (SLAs).
• Manage the daily reconciliation and allocation of customer payments, including cash postings and refunds.
• Take ownership of customer payment queries, investigating and resolving issues promptly and professionally.
• Complete daily payment processing activities accurately through the customer management system.
• Liaise with internal departments and finance teams to resolve payment-related queries and challenges.
• Maintain accurate customer records and ensure all data entry activities are completed to a high standard.
• Support month-end activities and manage daily, weekly, and monthly workloads effectively.
• Monitor and maintain Experian vehicle keeper records to protect assets and ensure compliance.
• Identify opportunities to improve processes and enhance operational efficiency.
• Adhere to FCA regulations and company procedures relating to vehicle finance cancellations and unwinds.
• Maintain up-to-date knowledge of operational, compliance, regulatory, and legislative requirements through ongoing training.

Requirements:
• Minimum 3 years’ experience within a customer service, customer administration, or customer support role.
• Previous experience within financial services is essential.
• Strong payment processing, reconciliation, and data entry experience.
• Excellent attention to detail and a high level of accuracy.
• Strong organisational, planning, and time management skills.
• Ability to work independently, problem-solve effectively, and make informed decisions.
• Advanced proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Positive, adaptable, and proactive approach to work.
• A collaborative team player with a continuous improvement mindset.

Benefits:
• Competitive salary package.
• Hybrid working environment.
• Ongoing training and professional development opportunities.
• Supportive and collaborative team culture.
• Opportunity to build a long-term career within a growing financial services organisation.

Submit your CV in confidence to be considered for this exciting opportunity