Customer Support Advisor

Description:

Location: Bournemouth
Hours: Full-time | 37.5 hours per week | Monday-Friday (8:30am-6:00pm, shift pattern)
Salary: £24,785 per annum + Bonus
Contract Type: Temp to Perm
We're recruiting on behalf of a growing business in the veterinary sector for a Customer Support Advisor to join their friendly team on a temp-to-perm basis.
This is a varied role combining customer service, administration and project support, making it ideal for someone who enjoys helping customers, solving problems and working in a fast-paced office environment.
What you'll be doing as Customer Support Advisor:
* Handling inbound calls and customer enquiries.
* Responding to emails and support tickets from veterinary practices and clients.
* Updating customer records and maintaining accurate data.
* Supporting onboarding for new veterinary practices.
* Assisting with Excel-based projects, pricing updates and general administration.
* Liaising with suppliers to support home delivery services.
* Identifying opportunities to promote additional services to customers.
What we're looking for in the Customer Support Advisor:
* Previous office-based customer service or administration experience.
* Excellent communication skills, both written and verbal.
* Good IT skills, including Microsoft Excel.
* Strong attention to detail and organisational skills.
* A proactive, positive approach with the ability to multitask.
* Confidence speaking with customers over the phone.
What's on offer
* Bonus scheme.
* Hybrid working after successful training and probation.
* Company pension.
* Free flu jabs.
* Sick pay.
* Free on-site parking.
* Supportive team and opportunities to develop your skills.
If you're looking for a varied customer support role with long-term potential, we'd love to hear from you.
customer support| customer service | account manager | administration | customer success