Details:
- Salary: £11.79 - Hour
- Location: Nationwide
- Date: 2 weeks ago
Description:
CUSTOMER SUPPORT ADVISOR
REMOTE
TEMPORARY (1 MONTH) CONTRACT
STARTING 25TH APRIL 2024
£23,000 / £11.79 PER HOUR
An incredibly successful, people-centred enterprise is looking for a Customer Support Advisor to join their team on a temporary basis for 1 month, with the potential for a further 2 week extension. You will be responsible for dealing with customer queries via telephone and email, ensuring an excellent level of customer service.
BENEFITS
The fantastic team is very welcoming, and the role offers attractive working hours of 9-5.30 Monday to Friday, with the option of overtime dependent on work volumes.
RESPONSIBILITIES
As a Customer Support Advisor your key duties will include:
* Dealing with customer queries via email and some outbound calling
* Managing customer call backs when a first-time resolution couldn’t be provided.
* Maintaining accurate, up-to-date, customer information
* Offering the best advice through account reviews, ensuring customers are on the right product for them.
* Driving sales through the delivery of exceptional customer service
* Identifying customer experience and feedback to suggest improvement.
REQUIRED SKILLS AND EXPERIENCE
To be considered for the Customer Support Advisor role, you must have:
* Proven telephone based customer service or call centre experience
* Educated to GCSE level, with passes in English and Maths
* Strong communication skills, both written and verbal
* Strong organisation and time management skills
* A motivated mind-set with the drive to learn new skills
NEXT STEPS
If you’re interested in becoming a Customer Support Advisor, apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.
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