Customer Success Representative

Description:

Our  well-established manufacturing client is recruiting for a Customer Success Representative to join their Client Management team.
 
Job Title: Customer Success Representative
Job Type: Full Time; Permanent
Salary: £38,000 - £43,000
Hours: Monday - Thursday 7:15 am - 5:30 pm
Location: Barnstaple
 
About the role:
You will be responsible for establishing strong relationships and processes with our customers from quotation to delivery. You'll provide first class levels of customer service to our customers through varied communication channels, including email, phone, and in-person visits.
 
Key Responsibilities for the Customer Success Representative: 

Supporting our Customer Programme Managers by creating account packs: highlighting invoices, deliverables, and challenges. 
Identifying opportunities to improve communications and processes both internally and externally.
Promptly and accurately completing all administration activities in line with internal processes and requirements.
Maintaining and managing all data through our internal ERP system (Epicor 9) and CRM system (Salesforce). 
Proactively providing marketing information to Customers on the company's activity and new technology developments.
Upselling our products and services to retain and grow nominated customer accounts.  What we're looking for in the Customer Success Representative: 

A highly customer focussed approach, with excellent technical knowledge (learning ability) and a keen eye for detail.
Account/Customer Relationship Management experience, or equivalent. 
Experience achieving levels of service excellence.
Experience of dealing directly with customers to resolve queries or challenges.
Proficiency in data entry and a high level of competency with MS Excel, to support business reporting.
Excellent communication skills and demonstrable experience in effective negotiation and influencing for win-win outcomes.
The ability to thrive under pressure and deliver against deadlines.
The ability to use own initiative to respond to queries and problem solve independently. The following will enhance your application but are not essential: 

Experience operating in a technical manufacturing environment. 
Experience in the Aerospace industry, or another highly regulated environment. 
Proactive change management experience. Benefits of the Customer Success Representative:

20 days holiday + Bank Holidays
Performance related Incentive Bonus Scheme
Contributory pension scheme
Company share-save scheme (eligible after a qualifying period)
Health Cash Plan
Free Onsite Parking
Discounted Gym membership
Life assurance
Fresh fruit and hot drinks
Cycle to work scheme
4-day working week Please be aware that after offer stage, all successful candidates must achieve Baseline Personnel Security Standard (BPSS) and will be required to successfully pass a pre-employment Drug and Alcohol Screening.
 
Cooper Golding is acting as an Employment Agency in relation to this vacancy