Customer Success Manager

Description:

Our wonderful client, a successful, innovative and growing business in Oxford, are looking to add an Account Manager to their team.

This role will be focussed on managing relationships with your range of clients to maximise customer success and service delivery.

We are looking for an individual with a proven track record in face to face client meetings and experience delivering presentations/ training to clients. The ideal candidate with have a minimum of 3 years' experience in a B2B Customer Success/ Service Delivery environment.

Benefits for this role include:
- 25 days holiday + bank holidays
- Performance related bonus
- Compassionate leave
- Flexible working (Hybrid)
- Social Events
- Free parking
- Flexi Fridays!

Key responsibilities will include:
- Develop an engaging relationship with clients to maximise customer satisfaction
- Develop tools and strategies for the clients to ensure they can recognise the value they are getting
- Ensure Supplier escalations are managed appropriately
- Create and manage the budget for your client's buyer accounts
- Maintain action plans for your Buyers and deliver reports to senior managers
- Deliver performance reports to sector managers to ensure standards are withheld
- Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes

Travel to clients will be required 3-4 times per month, with regular video calls with clients to ensure clients are receiving first class Customer Service.

It is also important that you will display experience in managing information within a service environment and have demonstrated the ability to manage customer relationships.

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For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application.
We wish you the best of luck in your job search