Customer Success Manager

Description:

Spotlight are looking for an engaging and passionate Customer Success Manager to join them on a temporary basis.

You will be the voice for Casting Agents to ensure casting agents are getting the best experience/usage out of the Spotlight Platform.

Key responsibilities

* To champion the use of Spotlight by casting directors and agents

* Primary function will be in the supporting, onboarding and retention of agencies, but this role may require supporting our casting clients, performers and related processes, when needed

* To support agents throughout their lifetime as customers and ensure that Spotlight continues to meet their evolving and changing needs.

* Encourage the onboarding and retention of our Performer customers via the nurturing of our agents.

* To nurture new casting / agent business in the UK, and support growth into new markets and territories once established.

* To manage the relationship between Spotlight and these customer groups to build trust, enhance their membership experience, and promote our brand.

* To be the voice for agents and casting directors within Spotlight.

* To be a well-known face of Spotlight to our VIP agents and casting directors

* To maximize sales opportunities for Spotlight products and services

* To be a brand ambassador for Spotlight at industry related events, developing and maintaining strong relationships and networks with key industry figures and partners.

* To provide feedback and industry insight that will inform developments to Spotlight’s roadmap for products and services for casting professionals and agents.

The Ideal Candidate;

* relationship building skills

* in the entertainment industry and excellent contacts within it would be strong advantages

* flexible and agile

* in Account Management

* Excellent organizational skills and meticulous attention to detail

* Experienced public speaker