Details:
- Job Type: Temporary
- Job Status: Full-Time
- Location: Tower Hamlets Greater London
- Date: 3 weeks ago
Description:
Spotlight are looking for an engaging and passionate Customer Success Manager to join them on a temporary basis.
You will be the voice for Casting Agents to ensure casting agents are getting the best experience/usage out of the Spotlight Platform.
Key responsibilities
* To champion the use of Spotlight by casting directors and agents
* Primary function will be in the supporting, onboarding and retention of agencies, but this role may require supporting our casting clients, performers and related processes, when needed
* To support agents throughout their lifetime as customers and ensure that Spotlight continues to meet their evolving and changing needs.
* Encourage the onboarding and retention of our Performer customers via the nurturing of our agents.
* To nurture new casting / agent business in the UK, and support growth into new markets and territories once established.
* To manage the relationship between Spotlight and these customer groups to build trust, enhance their membership experience, and promote our brand.
* To be the voice for agents and casting directors within Spotlight.
* To be a well-known face of Spotlight to our VIP agents and casting directors
* To maximize sales opportunities for Spotlight products and services
* To be a brand ambassador for Spotlight at industry related events, developing and maintaining strong relationships and networks with key industry figures and partners.
* To provide feedback and industry insight that will inform developments to Spotlight’s roadmap for products and services for casting professionals and agents.
The Ideal Candidate;
* relationship building skills
* in the entertainment industry and excellent contacts within it would be strong advantages
* flexible and agile
* in Account Management
* Excellent organizational skills and meticulous attention to detail
* Experienced public speaker