Customer Success Manager


Details:
  • Salary: £30,000 - 38,000 - Annum
  • Job Type: Permanent
  • Job Status: Full-Time
  • Salary Per: Annum
  • Location: Bristol City of Bristol
  • Date: 3 weeks ago
Description:

Our niche Client has a fantastic opportunity to join their organisation as they embark on a brand new project. Suited to a strong communicator with an indepth technical understanding this is an excellent role for someone looking to make their mark with a forward thinking business.

Key Responsibilities

* Assist the consultants in growing and retaining a portfolio of customers, through identifying customers’ needs and opportunities to help.

* Onboarding new clients and setting up the platform based on their unique structure, challenges and goals.

* Support in the design and optimisation of the client journey and onboarding processes

* Monitoring key client metrics to spot churn risks or opportunities for expansion

* Maintain client success metrics and data

* Nurturing a strong working relationship with the Platform Partner, through proactive and effective communication.

* Building excellent relationships, becoming a trusted advisor and ensuring clients meet their goals by helping them to use platform features and by sharing best practice.

* Providing training to help empower clients to launch their own surveys and get maximum value from using our platform.

* Responding to client queries and taking ownership of any issues

* Build and deploy surveys, map data and optimise the user experience for both the surveys and results dashboards

* Completing administrative tasks on the partner platform such as employee data uploads, testing, updating contact details, pulling reports, setting up dashboard users, etc

* Ensuring the accurate and timely recording and administration of all work and opportunities, including contract renewals and invoicing.

Key Skills:

* Client/Customer focused: motivated to help clients/customers realise their goals and solving their problems.

* Highly organised: able to juggle multiple projects and work with short deadlines and manage time effectively

* Commercially minded: able to measure your progress through retaining and growing client accounts

* Strong attention to detail ensuring client projects run smoothly.

* Analytical and pro-active thinking, able to take ownership of tasks

* Professionalism and ethical behaviour

* Good with numbers: with the ability to understand and interpret data.

* Tech savvy: a fast learner and excited by platform development.

* Have a growth mindsight: able to offer ideas where processes can be improved and drive your own personal development.

Qualifications, skills & experience:

* Essential Qualification: Bachelors’ degree level

* Essential Qualification: A level or equivalent level of education (e.g Apprenticeship / BTEC) (astute with the ability to learn quickly and potential to grow beyond this role are key)

* Essential Qualifications: good Maths and English GCSE grades

* Essential Skills: Strong MS Office skills, including Excel, Word, PowerPoint and SharePoint skills including input and manipulation of data

* Essential experience: At least 3 year’s work experience in a client facing role.

This is a hybrid role, working in the office for 3 days per week. Please send your CV if you are interested

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