Details:
- Salary: £40,000 - 50,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Manchester Greater Manchester
- Date: 2 weeks ago
Description:
Customer Success Manager - Manchester City Centre - Hybrid Working
Exciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused and has desire to make a difference to both the customers and the business.
Duties will include:
* Managing a portfolio of approximately 50 strategic accounts and delivering on personal KPIs through upselling, driving adoption, and minimizing churn.
* Building and developing strong trusting relationships with senior stakeholders within our Clients’ businesses.
* Pursuing upsell / cross-sell opportunities and able to demo new functionality to clients.
* Managing and closing renewal opportunities.
* Supporting Clients to enhance their usage of the product and drive adoption through best practice discussion.
* Working closely with internal stakeholders to deliver outcomes for Clients.
* Obtaining product feedback from Clients and coordinating further discussion with the Product team.
* Delivering Business Reviews and developing Success Plans for high-touch Clients.
* Working proactively and reactively with Clients to minimise churn and mitigate risk.
* Proactively responding to Client escalations and concerns in a concise and supportive manner.
* Documenting Client discussions and maintaining and updating key systems, such as Salesforce.
* Supporting the Customer Success Lead in coaching and developing junior team members.
* Contributing to continuous improvement projects across the Client Services department.
You will only be considered for this role if you have previous experience as a Customer Success Manager is the SAAS/Technology industry.
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