Customer Success Manager

Description:

Customer Success Manager 
Location: Edgbaston, Birmingham - Hybrid after initial probation period
Salary: £(phone number removed)K OTE around £(Apply online only)K
Mon-Thurs 8-5.30pm or 8.30-6pm/Fri-8.30-3pm (early finish)
 
My client are a specialist recruiter and are now looking for an experienced Customer Success Manager to join their Major Accounts team. This role is all about maximising opportunities within their existing client base, strengthening relationships, and driving growth through exceptional service.
 
The Role
This is a client-facing, relationship-driven role, with a strong emphasis on networking, account expansion, and consultative business development. (no cold calling!)
 
As a Customer Success Manager, you'll act as the key point of contact for a portfolio of major accounts along with relationship management, client development, and commercial growth. You'll work closely with decision-makers, hiring managers, and stakeholders to identify hiring needs, uncover opportunities, and ensure our delivery team is positioned to provide the right recruitment solutions.
 
Key Responsibilities

Manage and grow new, lapsed and existing relationships across major accounts, acting as a trusted recruitment partner.
Develop account strategies to identify opportunities for expansion ("land and expand").
Build relationships with decision-makers, stakeholders, and hiring managers at all levels.
Proactively arrange and attend client meetings, lunches, dinners, and site visits to strengthen engagement.
Maintain a deep understanding of client needs, business structures, and hiring challenges.
Collaborate with the delivery team to ensure roles are filled quickly and effectively.
Maintain accurate records of client interactions and pipeline activity in CRM.
Work closely with internal stakeholders to ensure excellent client experience.
Achieve and exceed agreed client development and revenue targets. Skills & Experience Required

Proven background in IT recruitment with strong commercial awareness.
Experience and in-depth knowledge and understanding of contract recruitment
Track record of developing accounts and building long-term client partnerships.
Strong business development and relationship-building skills at all levels.
Excellent communication and negotiation skills.
Confident networking, presenting, and representing the company in client meetings and events.
Ability to identify opportunities and convert them into roles for the delivery team.
Highly organised, proactive, and self-motivated. What We Offer

Competitive base salary + excellent commission.
Opportunity to work on major accounts with high growth potential.
Clear progression path in a growing, ambitious agency.
Regular client entertainment and networking opportunities.
A supportive and collaborative culture working with industry leaders.
Opportunity to build and grow your own team. Other benefits include:

Unrivalled commission scheme
Early Friday finishes
Additional Family First leave days
Bring your dog to work (we are big dog lovers!)
'Once in a lifetime' team trips. In the past, they have visited Dubai, Havana, and Rio de Janeiro 
Life insurance policy
Bike to Work Scheme
Electric charging point for electric vehicles If you wish to be considered for this role, please email your cv to (url removed) or call me to discuss on (phone number removed).
 
If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities