Customer Success Co-Ordinator

Description:

Location: Heywood

Role: Customer Success Co-Ordinator

Salary : up to £27000

Consultants : Ben Harrison

Currently working with a fantastic Client based in Heywood. Our client is a leading Freight Forwarding and Logistics company with offices worldwide looking for a Customer Success Co-Ordinator to help manage their growing portfolio of clients.

Working hours are – Full time, Monday – Friday, 9-5

What you can expect as a Customer Success Co-Ordinator with our client:

* Company pension

* Training and development

* Free onsite parking

* A friendly and supportive work environment

Responsibilities:

The role of Customer Success Co-Ordinator will involve being the first point of contact for customers. The successful candidate will form part of a team that manages over 600 customer accounts with which you will develop and maintain relationships with important customers.

* Obtain a thorough understanding of the business to help customers as best as possible

* Serve as the main point of contact for customers over the phone, email and in person when required

* Ensure all queries are handled in a timely manner and as accurately as possible

* Liaise with internal departments to ensure the relevant needs of accounts are met

* Establish productive and professional relationships with key personnel both internally and externally

* Maintain and develop the CRM system

* Work with an existing supplier base

* Achieve customer objectives defined by company management

Profile:

* Excellent customer service and communication skills

* Ability to build and maintain strong customer relationships

* Detail driven and adherence to deadlines

* Ability to work on own initiative, self-motivated

* Computer literate with Office and CRM systems

* Experience working in a customer facing role

* Experience with Account Management is desirable

Only applicants that are successful in being shortlisted for the role of Customer Success Co-Ordinator will be contacted