Customer Solutions Project Manager

Description:

We are seeking a dynamic Customer Solutions Project Manager to oversee projects from initiation to completion, ensuring the timely delivery of specialist hazardous area systems. The successful candidate will manage multiple short-term and long-term projects simultaneously, requiring a proactive approach to meet deadlines and budgets without compromising attention to detail.
What Expo Can Offer You:
Learning and Development: As a Customer Solutions Project Manager, you will receive personalised guidance and mentorship from our Engineering Manager and NPI Project Manager to support your professional growth.
Change Impact: We encourage our team members to challenge existing processes and propose improvements to drive positive change.
Exposure: You'll have the opportunity to explore various aspects of project management, from administration to leading meetings, gaining exposure to the entire project lifecycle.
Hybrid Work.
Travel: Occasionally, you'll have the chance to travel to customer sites.
What The Job Entails:
* Our Customer Solutions Project Manager will serve as the primary point of contact for customers, ensuring clear communication of project timelines, costs, and requirements.
* Our Customer Solutions Project Manager will collaborate with Sales to identify prospective orders requiring project management.
* Our Customer Solutions Project Manager will review customer specification documents and address any challenges proactively.
* Our Customer Solutions Project Manager will identify additional documentation required (user manual, technical documentation etc.).
* Our Customer Solutions Project Manager will work closely with the Engineering team to identify suitable solutions to meet the requirements – involving mechanical design, electrical design, software and electronics hardware design.
* Our Customer Solutions Project Manager will liaise with different departments and teams across the business including certification, manufacturing, quality, finance, marketing, product management, supply chain management, and the service team to ensure the project is completed.
* Our Customer Solutions Project Manager will manage project change requests as well as risks and issues that arise during the project, escalating them in a timely and appropriate manner.
* Our Customer Solutions Project Manager will manage project budget and maintain financial and on-time delivery reports.
* Our Customer Solutions Project Manager will facilitate weekly project meetings and maintain project documentation inc. the weekly ADI log (Actions, Decisions, Issues).
Required Experience:
* Degree in a relevant engineering or technical discipline or equivalent experience.
* Previous experience in technical project management or project engineering.
* Experience with project financials like detailed BOM cost analysis, net and gross margins.
* Experience developing project plans and working with project life cycles from project quotation through to project termination.
Preferred Experience:
* Project Management certification (e.g., APMP, Prince2, AGILE).
* Knowledge of Quality systems (e.g., ISO 9001).
* Experience in hazardous environment product development (ATEX, IECEx).
Person Specification:
* Enthusiastic team motivator with a proactive mindset.
* Strong organizational skills with the ability to prioritize tasks effectively.
* Excellent verbal and written communication skills, with the ability to convey technical concepts clearly.
* Detail-oriented with the ability to multitask effectively.
About Us:
With 70 years of experience and a global turnover of approximately £11 million per annum, we stand as leaders in designing and manufacturing purge and pressurization systems. Our commitment to innovation enables us to provide solutions for the most intricate hazardous area applications across various industries, including chemical, oil & gas, and pharmaceutical sectors. We foster an environment where innovation thrives and complexity is systematically reduced through continuous learning and development