Customer Service/Sales Lead - part time

Description:

Our client is at an exciting stage of its development. They are significantly expanding their Partner network and on-line business sales covering Europe and the US.

Based near Corby, Northamptonshire, our client is currently seeking a customer service professional with sales experience. They are seeking a proactive individual who thrives by being on the phone doing proactive up sales and partner recruiting, as well as servicing customers and orders. This is an exciting opportunity to join a small and growing company.

Reporting directly to the Director, you will need to have proven experience in the customer services sector and proactive sales experience. 

The role 

Be responsible for providing excellent customer service for Europe and US, dealing with incoming queries via email and phone. Manage our relationship with our growing number of network marketing partners and help recruit new partners. 

o Manage and lead customer service and administration.

o Process orders from online and phone based private customers, wholesalers, online shops and affiliates.

o Proactively call customers for upsales, surveys etc.

o Respond, manage and document complaints, general Q&As and all product inquiries.

o Analyse statistics or other data (surveys) to determine the level of customer services the company provides. Summarising this information in reports to Directors.

o Recognise service opportunities and report these directly to the Directors. Instigating and managing appropriate improvement solutions to any gaps in customer services.

o Contribute with on-going suggestions for new products, new services or information to be developed based on overall customer feedback.

Any knowledge, interest or experience in the natural health sector is desirable but not essential.

Generally support the business across all departments through a can do attitude, drawing on our five core values: Authentic, Excellence, Fun, Innovation and Being of Service

This position is offered as a part time basis over 3 days a week on a flexible basis. Salary level is set according to distance to the office and level of skills and experience. Our client has a flexible approach to part working from home.

Personal Skills:

· You must have excellent interpersonal skills, good telephone manner and a calm cheerful approach.

· Possess excellent communication skills, both written and oral.

· Thrive on proactive calling to customers and prospective partners

· Good level of competency in the ICT (Email, Word, Excel and PowerPoint), Linked in.

· Be able to prioritise work, cope well under stress and with deadlines and use initiative in a variety of situations.

· Well organised and methodical approach to administrative duties.

· Must have competent maths skills and be accurate with attention to detail.

· Must have the ability to work on your own initiative as well as part of a team