Customer Services Representative

Description:

Position: Customer Services Representative/ Account Manager
* Salary: £26,000- £30,000 per annum (depending on experience)
* Location: Royston, Herts
* Contract: Permanent, Full-time, 37.5 hours per week
* Monday - Friday, 9am-5pm (Half an hour lunch break)
CUSTOMER SERVICES REPRESENTATIVE:
Do you preferably have knowledge of working within the printing and packaging industry? Although this is not essential.
Are you experienced working in a Customer Service or Account Management position? Preferably working with a product.
Are you a confident individual who can react quickly to situations and would be capable of managing multiple projects?
Do you pride yourself on having excellent communication skills and would be confident working with customers and suppliers at all levels?
Do you have the enthusiasm to work as part of a team, but also be able to use your initiative to work independently?
Are you a well organised individual who takes pride in their presentation and is reliable?
Maybe you have previous experience working with the remit of ISO9001, PS9000, or BRC, which would be advantageous? Although this is not essential
Does the opportunity to work for an 'award winning’ and expanding company with great company perks interest you?
If you answer 'YES’ to some of the above, then please don’t delay and get in touch with the smart10 team today…
OUR CLIENT:
Our client is an award-winning label printing company with over 40 years experience in their specialised field. It’s an exciting time for our client as they have just gone through a company merge and a growing and are looking for an enthusiastic Customer Services Representative to join their expanding team of over 70 employees based in Royston.
JOB RESPONSIBILITIES
This is an exciting opportunity to join our clients growing Account Management team, currently consisting of 2 Customer Service Account Managers and 2 Sales Administrators who report into the Head of Account Management.
As an Customer Services Representative in the Account Management Team, you will:
Engage with clients and be their first line of communication, receiving their briefs and liaising with the Estimating and Technical departments to develop their orders to a high level of accuracy.
Have responsibility for producing additional documentation, such as pricing matrixes, to support the clients and their orders.
Have the initiative to oversee the entire order process, and duly update clients throughout their order cycle.
Support clients through their order processes with your expert knowledge and advise customers to resolve any issues – a determination to problem-solve is key!
Build strong relationships with new and existing clients, having an attentive understanding of their requirements, key contacts and what support they will need from you.
Confidently cross-reference prices for orders against price matrixes to ensure consistency.
Build and develop your own knowledge of the print and packaging industry, and the products and services that our client offers to their clients.
Become more skilled and influence our Continuous Improvement Culture and bring forward ideas for improved efficiencies and innovation.
Lead by example and ensure excellent Health and Safety standards are adhered to at all times.
JOB REQUIREMENTS
The initiative to react quickly when a situation arises.
Knowledge of printing and packaging would be advantageous, but experience in a Customer Service or Account Management position is essential
Capability to manage multiple projects and successfully prioritise your workload.
Ensure paperwork is completed accurately and display the confidence to comfortably and accurately discuss any mistakes on customer orders.
Ability to communicate and guide customers through the entire printing process.
Someone with a passion for delivering the highest level of customer service.
A positive attitude to learning and development.
An enthusiasm to work as part of a team, but also be able to use your initiative to work independently.
Someone who can maintain a high level of consistency and reliability, which ensures efficiency and productivity.
An appreciation and understanding that detail and quality is EVERYTHING when it comes to labels.
Someone who takes pride in their presentation, and can demonstrate tidiness and organisational skills.
An eagerness to solve problems and look at challenges with a positive outlook.
Confidence to communicate effectively to all employees of all levels in the business.
A desire to work creatively within the printing and packaging industry.
Experience with working within the remit of ISO9001, PS9000, or BRC would be advantageous.
ADDITIONAL INFORMATION/BENEFITS
What our client can offer:
A factory that holds itself to the highest standards of cleanliness, with state-of-the-art printing equipment
An open-plan, spacious office with lots of natural lighting and an outside picnic area
Exciting career progression opportunities throughout the business
A structured grading review system to drive your learning and development throughout your whole employment
An employee benefits portal that has a strong focus on physical and mental health and wellbeing, and financial support
Company-wide bonus Scheme & Referral Programme
Free, onsite parking for all employees
Free refreshments for all employees
Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application.
Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon.
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