Customer Services - Hybrid

Description:

Customer Service Executive and Administrator
 
Location: Eastleigh, you will need to complete training in the office for 4-6 weeks 8:30 until 5pm then after training can be flexible with Hybrid working 
 
Hours of work: Monday to Friday 37 hours per week ,between 8am and 5.30pm on a rota  (you may do an adhoc late night on a Thursday until 7pm on a rota ) time off in lieu

Salary: £12.00 - £12.50per hour(if you stay beyond 12 weeks you will receive an increase up  to £26500)
 
Start date: ASAP
 
Duration: Temporary 12 weeks however, there will then be an opportunity for you to remain on a fixed term contract thereafter with the business and the salary would rise as a result of this (Or this can be taken as a temporary only position )
 
Dynamite Recruitment is delighted to be working in partnership with a well-established property service based in Eastleigh and due to business growth throughout 2023 our client is looking for a Customer Service Advisor to join their already successful team.
 
As a Customer Service Advisor and Administrator you will provide an excellent and suitable service to all customers
 
Key duties and responsibilities:

To assist customers with a variety of enquiries via email and on the telephone
To assist customers who have enquiries through various digital platforms and manage their expectations IE Facebook, Twitter, Trust pilot etc
To provide excellent front line service and take ownership of any enquires from customers
To liaise with third parties to manage enquiries and provide solutions
To update customers and third parties
To manage and update the internal system with customer details and legal documents
To complete all round administration The ideal customer service executive and Administrator will have/be

Previous customer service experience
Good administration skills 
Be computer literate including Microsoft package
Have a positive, ‘can do’ attitude.
Be able to start asap
To be a problem solver