Customer Services Executive

Description:

Customer Services Executive (Bedford / St Neots)
Are you a people person who loves solving problems and keeping customers happy? Our Client seeks a Customer Services Executive to join their friendly, fast-paced Customer Care team.
A leading logistics company, working with around 60 great clients and 100 brilliant colleagues! Our mission is simple: to be the company everyone recommends. If you're organised, proactive and enjoy variety in your day, we'd love to hear from you.
What You'll Be Doing as a Customer Services Executive
* First point of contact for client, customer and carrier queries — by phone, email and our ticketing system
* Sorting out order updates, delivery tracking and proof-of-despatch requests
* Supporting our Account Managers with admin, job bags and client documentation
* Keeping our systems accurate and up to date
* Working closely with teams across the business to get things done
What We're Looking For in a Customer Services Executive
* Great communication skills, written and verbal
* A calm head and a genuine passion for customer service
* Comfortable with Microsoft Office and happy to learn new systems
* Organised, accurate and able to juggle a few things at once
* A team player with a proactive, can-do attitude
* Previous customer service, admin or order management experience is a bonus — but not essential, full training provided
* Own transport essential
Why Join?
* A supportive, down-to-earth team culture
* Genuine opportunities to grow — this role is a great stepping stone towards Account Management
* Full training on all our systems and processes
* A company that lives its values: Keen, Lean, Green and Caring
The Details
* Reporting to: Customer Services Manager
* No direct reports, no disciplinary or financial responsibility — just a great role to build your career!
Sound like you? Apply today