Customer Services Call Handler

Description:

Pyramid8 are recruiting for a number of Customer Services Call Handlers – Patient Services to join a growing fast paced team. The role is to support existing and new patients with prescription medications to ensure they receive these delivered to their homes.

Monday - Friday (8:30am – 4:30pm or 9:30am – 6pm)

Temp – Perm (3 day working from home once permanent)

We're looking for enthusiastic individuals to join their growing team. You'll play a vital role in helping patients manage their prescriptions by providing outstanding support, resolving enquiries efficiently, and ensuring every customer receives a positive experience.

Duties will include:

* Providing exceptional customer service via telephone, email and online enquiries.

* Supporting patients with prescription requests, account queries and medication-related enquiries.

* Working closely with pharmacy, clinical and operations teams to ensure prescriptions are processed efficiently.

* Accurately updating patient records while maintaining confidentiality and GDPR compliance.

* Resolving customer issues professionally and escalating complex queries where appropriate.

* Monitoring your own performance against quality standards and customer service KPIs.

* Identifying opportunities to improve processes and enhance the patient experience.

* Building positive relationships with patients and colleagues to deliver a seamless service.

What we're looking for:

* Previous experience in a customer service or contact centre environment.

* Excellent communication and listening skills.

* A calm, empathetic and professional approach when supporting patients.

* Strong organisational skills with excellent attention to detail.

* The ability to prioritise workloads and work effectively in a fast-paced environment.

* Good IT skills and confidence using multiple systems.

* A healthcare background would be beneficial but not essential