Customer Services Advisor (Part time)

Description:

Customer Services Advisor (Part time)

Wednesday 3.5 hours   from Midday with a degree of flexibility on start time.

Thursday - 7 hours          from 0800 to 1800 with a degree of flexibility on start and finish

Friday 5.5 hours                from 0900 to 1530 with a degree of flexibility on start time.

22 days holiday + BH (Prorata), Yearly Bonus, Share options, Pension, Death in service, Modern and fresh impressive working environment. 

We are working with a well-established, exciting and inspiring organisation based in Leamington Spa. This is an excellent opportunity for someone who wishes to join an engaging and proactive team and develop their career within Customer Services.

The successful candidate will be required to provide effective and efficient support to customers and prospects who have queries. Often acting as the first point of contact for customers, professionalism and good customer service skills are imperative.

The customer Services advisor key responsibilities will include:

Manage email enquiries and add prospect data to our CRM database
Answer enquiries relating to bulk and cylinder business
Follow up leads on the telephone
Offer technical advice on products
Handle all calls, in a professional manner and be receptive to complaints or problems. Including handling requests from the general public, contractors and Merchants.
Proactively promote services/products
Be able to work and co-operate as part of a team, assisting and supporting colleagues, Team Leader and other departments when necessary
As such we would expect a Customer Services person to be able to:

Handle all calls, in a professional and empathetic manner and be receptive to and resolve complaints or problems
Demonstrate good admin skills
Have good problem-solving skills and be able to work on your own initiative
Have a flexible and adaptable approach
Be able to work and co-operate as part of a team, assisting and supporting colleagues, Team leaders other departments when necessary
Have excellent organisational / Interpersonal Skills
Demonstrate customer focus and be tenacious in pursuit of business and team goals
Display effective written and verbal communication skills
Have good keyboard/VDU and telephony skills
Have experience with Microsoft Excel, Microsoft Word & Outlook
Keywords Customer service, Internal Sales, Sales Agent, Telesales, Marketing

INDH