Customer Services

Description:

TXM Recruit are currently supporting the recruitment of a Customer Service Administrator on a 6-month contract with the opportunity to go permanent to join a busy and fast-paced commercial and sales environment.

This is a key role focused on delivering first-class customer service, ensuring accurate order administration, and supporting the wider sales function to drive order intake, invoicing, and overall business growth. You will act as a central point of contact for customer communications, ensuring all enquiries, quotations, and orders are handled efficiently and professionally.

Key Responsibilities

Manage and resolve customer enquiries, complaints, and communications through to completion
Process and accurately enter customer orders using ERP/MRP systems, ensuring compliance with internal processes
Prepare and issue order acknowledgements, quotations, and customer responses in a timely manner
Maintain accurate records of all customer interactions via CRM systems
Support RFQ and tender submissions, ensuring high-quality commercial and technical input
Liaise with internal departments to ensure smooth order fulfilment and issue resolution
Work closely with the Commercial Manager to provide updates on activity, progress, and any risks or issues
Ensure all customer communications reflect a professional and solution-focused approach
Contribute to continuous improvement within customer service and sales administration processesAbout You

Previous experience in a customer service or commercial/sales office environment
Strong communication and interpersonal skills with a customer-focused approach
High level of accuracy with the ability to work to tight deadlines
Experience using ERP/MRP and CRM systems
Confident using Microsoft Office packages
Strong numerical and analytical ability (minimum GCSE Maths grade 5 or equivalent)
Highly organised with excellent attention to detail
A proactive team player with a positive and professional attitudeThis is an excellent opportunity for someone who enjoys a varied customer-facing administrative role within a structured commercial environment, where accuracy, communication, and service quality are key. The position is initially offered on a 6-month temporary contract, with the opportunity to transition into a permanent position for the right candidate.

TXM Recruit is an equal opportunities employer. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection process due to disability or long-term health condition, we will do our best to assist you