Details:
- Salary: £35,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Macclesfield Cheshire East
- Date: 43 minutes ago
Description:
We are seeking an experienced Customer Service Team Leader to join our operations team.
Working with the General Manager, you will improve customer experience, team performance and accountability.
The Role;
The role is split between leading the team, handling customer quotes/orders/queries and overseeing deliveries to customers.
Lead, coach and support the team while managing key customer relationships.
Improve customer experience, order conversion and operational efficiency.
Key responsibilities include:
* Lead and develop a small, office-based customer service team.
* Support key accounts and resolve complex queries and claims.
* Coordinate with marketing, supply and transport teams.
* Maintain controls across quotations, orders, payments and installations.
* Drive a collaborative, accountable and customer-focused culture.
What We Are Looking For
We need an experienced, hands-on team leader who develops people and improves operations.
You will bring:
* Proven B2B customer service and team leadership experience.
* Strong coaching, communication, influencing and conflict-management skills.
* Ability to prioritise work, solve problems and manage projects in a fast-paced environment.
* A collaborative, resilient and solutions-focused approach.
* Proficiency in Microsoft applications and general IT systems