Details:
- Salary: £29,000 - 30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: SN2 Blunsdon Saint Andrew Borough of Swindon
- Date: 1 week ago
Description:
We are recruiting for an experienced Customer Service Team Leader to join a family run company based in the Swindon area.
This is a great opportunity to work with an organisation that values its employees and encourages growth and career progression.
We are looking for an individual who has proven experience of leading a team in a Customer Service environment.
Details of the Customer Service Team Leader role:
* Salary £29-30K, dependent on experience
* Other benefits include Pension, Health & Wellbeing Programme, Employee Discounts & Company Events
* Permanent role
* Working hours are Monday to Friday, 9am-5.30pm
Duties & responsibilities for the Customer Service Team Leader role include:
* Managing a team of 4 Customer Service Advisors
* Build and maintain relationships with key customer personnel
* Creating weekly/monthly slides & presenting weekly KPI Meetings
* Involvement in & management of Ad Hoc Customer Projects
* Provide first line customer support and escalation to resolve service issues
* Liaise with internal teams to support in the smooth running of the operation
* Oversee the daily cover and workload, delegating tasks within the team where required and manage ongoing training & progression of team
* Ensure adherence to procedures in line with company policy and best practice
* Monitor and validate reporting, ensuring that reports are accurate and timely
* Ensure contractual KPI reporting is prepared to required timescales
* Process weekly & monthly invoicing
* Support the Contract Manager and Customer Service Manager with continuous improvement initiatives
Skills & Experience required for the Customer Service Team Leader role:
* Proven experience of leading a team, including staff training & development
* Experience of working in a KPI / target driven environment
* Experienced IT user comfortable with adapting to new technologies and ways of working
* Proficient in Microsoft, must be an experienced Excel user
* Excellent inter-personal skills, able to build relationships at all levels across internal and external teams
* Excellent communication skills across a variety of spoken and written media
* Strong team player, aware of individual impact and contribution to the business
* Able to co-ordinate a variety of tasks simultaneously and ensure timely completion of actions
* Good attention to detail
* Able to use own initiative and make decisions where required
* Passionate about delivering excellent customer service
* Good numeracy and literacy
If you have the passion and desire to lead a Customer Service Team then apply today