Details:
- Salary: £24,375 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Luton Bedfordshire
- Date: 1 week ago
Description:
Job Title: Customer Services Supervisor
Location: Luton, Office based
Times: Full-time Monday- Friday 8.30 - 5.00 with 1 hour for lunch.
Flexible to cover holidays and sickness.
Salary: £24,375.00 per year
Main Objective: Resolve incoming queries from customers, both directly and indirectly.
Our client is a progressive reseller of bespoke and quality beverages and is looking for a Customer Services Advisor with the possibility of taking a supervisor roll to help customers with any queries, discrepancies, and order management.
About the job:
Provide helpful and advisory assistance to customers.
Investigate and solve customer problems.
Perform order entry tasks.
Set up new customers on the database.
Process payments.
Check and resolve delivery queries with the carrier.About you:
Excellent interpersonal skills, including being a good listener, adapting communication style as appropriate, and demonstrating empathy.
Strong problem-solving skills, with the ability to find win-win solutions and avoid conflict.
Good personal organisation, including time management and attention to detail.
A team player attitude.
GCSE Maths and English
Good computer skills, including MS office.Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates