Details:
- Salary: £30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Swindon Wiltshire
- Date: 1 week ago
Description:
Evoke Staffing are currently recruiting a Customer Service Supervisor for our prestigious client in Swindon.
Salary: £30,000pa
Hours: Monday - Friday 08:00-16:30
Location: Swindon
Responsibilities:
* Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
* Strategizing and monitoring the daily activities of customer service operations.
* Assisting customer service staff with duties where required.
* Training staff in areas of customer service and company policies.
* Managing coverage and customer flow to ensure proficient customer service.
* Monitoring and authenticating invoices.
* Investigating and solving customer service complaints.
* Assisting with the development and implementation of service policies and processes, and explaining these to staff and customers.
* Maintaining documentation pertaining to customer service department activities.
* Performing additional duties where needed.
Requirements:
* 2+ years of work experience in a similar position.
* Proficient knowledge of customer service, and standard office practices and procedures.
* Proficient computer skills.
* Proficient standard office equipment skills.
* Outstanding communication skills, both written and verbal.
* Strong people skills.
* Excellent phone etiquette.
* Outstanding organizational skills.
* Some financial/invoicing knowledge
Education: A Level or college equivalent.
Experience: Minimum of 1 years work experience in logistics
To be considered for this role please APPLY TODAY