Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: Halton Cheshire
- Date: 2 weeks ago
Description:
Customer Service Specialist
Cheshire – Office Based
Good basic + Discretionary Bonus
Description
My client is a fast-growing company that is recognised across 140 countries around the world. Their employees are inspired by a commitment to make a difference in patients' lives. Due to promotion a new opportunity has become available for a Customer Service Specialist to join the team.
As a Customer Support Specialist you will demonstrate good communication, initiative and strong customer focus, You will work in close collaboration with your team colleagues across sales, marketing and operations.
Essential Functions
* Assist customer service sites and offices and liaise with all business functions
* Ensure that customer requirements and needs are met within company response times
* Receive customer orders and enter them into the Oracle system
* Processing customer quotations and orders accurately
* Handle all customer related requests (like shipment requests, complaints, etc)
* Processing fault finding and the creation of Service Reports
* Meeting and exceeding customer satisfaction targets
* Minimising customer complaints and actively delivering solutions for customers
* Properly handle and report customer complaints
* Completing departmental administration and order management
* Assisting Customers with general product portfolio queries
Required/Preferred Education and Experience
* Experience in working in a customer service environment
* Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
* Languages – fluency in written and spoken English essential
* Excellent communicator, able to operate at all levels within both own and customer’s organisations
* Minimum experience with ISO 9001 or 13485 medical device quality system preferred