Details:
- Salary: £23,000 - 25,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: CH1 Chester Cheshire West and Chester
- Date: 3 weeks ago
Description:
Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth.
We have partnered with a unique and growing bank based in Chester, who specialise in financial products to support the rural economy. This bank are seeking an experienced Savings & Customer Service Specialist to support the existing and prospective savings customer base via online secure message, telephone, email, post and webchat.
Please note, this is a full time office based role Mon - Fri
Responsibilities:
* Provide exceptional customer service to the Bank's existing and prospective savings customers via telephone, email, secure message and webchat.
* Strive to consistently develop on your knowledge of the Bank's savings products and services to be able to assist customers with queries confidently.
* Ensure all customer information is accurate and kept up to date at all times
* Ensure all unresolvable customer issues are escalated to management as required
* Document information from calls and correspondence on the savers system record
* Support in achieving the teams customer service satisfaction performance (NPS, surveys, customer reviews).
* Embody and show a detailed understanding of the Treating Customers Fairly (TCF) regulation
* Ensure that all savings team procedures are followed and adhered to
* Obtain relevant and required information/documentation to complete KYC and AML checks/.
* Report and log complaints, breakage requests and all regulatory tasks
* Support the savings team in delivering the Bank's monthly and annual funding requirements, as set by ALCO (Assets & Liability Committee).
* Use initiative to convert customer enquiries from prospective customers to opened accounts, help customers to fund their new accounts and retain existing savers when their accounts mature
* Complete personal raining and development plan in accordance with the required milestones and timelines
Candidate profile:
* Some customer service experience within a contact centre environment
* Problem solving
* Attention to detail
* Enthusiasm
* Good communication written and verbal
* Clear passion for delivering outstanding customer service
* Passion for developing and improving on personal skills
Desired skills
* Experience of working within a savings team, building society or financial services business
* Demonstrated understanding of AML and KYC regulation
* Knowledge or interest of any aspect of agriculture is always welcome!
Salary & Benefits:
* Salary - up to £25,000 per annum
* 25 days annual leave (increases after 2 years of service)
* Private medical healthcare & life insurance
* 5% employer pension contribution
* Share options
* Enhanced maternity & paternity pay
* Regular company parties & a sociable team who love a celebration