Customer Service Specialist

Description:

Our client has a vacancy for a Customer Service Specialist to be part of the Customer Service team

responsible for the operational customer support of the assigned territory and export. This role is offered as a temporary, full-time role, expected to last 3 – 4 months. The role would suit someone with previous experience using SAP.

Responsibilities

• Ensure excellent customer service

• Support assigned Account Managers with regards to customer service, and related issues

• Accurate and timely processing of customer purchase orders in SAP.

• Accurate and timely processing of customer purchase orders

• Accurate and timely processing of customer purchase orders received via customer platforms

• Process and manage call-off orders, blanket orders and standing orders

• Preparation of export accompanying documents according to customs requirements

• Recycling process – working with external supplier, manage process and communication

• Provide accurate and timely backorder information, including alternative products

• Resolve customer queries in a timely manner, liaising as required with Warehouse, Account Managers, Service, Marketing and QA.

• Receiving, processing and closing complaints including returns

• Maintaining price conditions and price lists in SAP after consultation with Purchasing and Sales

• Provide accurate and timely price file reports/documents to Sales team

• Preparation of manual quotations

• Preparation and management of consignment stock

• Supporting the telephone and e-mail switchboard and forwarding to the appropriate departments

• Obtaining information from Product Lifecycle Management on product-relevant topics in the context of advising and supporting customers

• Forwarding customer information regarding website technical difficulties to the Digital Unit

• Ensuring the proper dispatch of electronic or analogue invoices and other analogue documents

Requirements

• Customer Service preferably in B2B and/or life sciences industry

• Team player

• Excellent organisational and multi-tasking skills

• Attention to detail

• Excellent written and spoken English

• Confident handling of Microsoft Office applications, especially Excel

• SAP knowledge is an advantage

• Commercial / business understanding

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so