Customer Service & Showroom Support

Description:

Job Title: Customer Service & Showroom Support

Location: Northamptonshire

Salary: £28,000 – £30,000

Type: Full-Time, Permanent

Hours: Tuesday to Thursday: 8:00am – 5:00pm, Friday: 8:00am – 4:00pm, Saturday: 8:00am – 1:00pm.

About the Client

KBB Recruitment

are representing a leading specialist in the design, fabrication, and installation of premium natural stone, quartz, and porcelain worktops for high-end residential and commercial projects. Combining traditional craftsmanship with advanced precision engineering, our client is an established business within the bespoke worktop and interior design industry.

Overview

An exciting opportunity has arisen for a Customer Service Advisor to join an established business based in Northamptonshire. This is a varied, hands-on role combining customer service, sales administration, and general office support, playing a key part in ensuring the smooth running of daily operations.

You will act as the first point of contact for incoming calls and customer enquiries, managing quotations, coordinating schedules, preparing documentation, and liaising with customers and internal teams to ensure projects progress efficiently. Alongside customer-facing responsibilities, you will provide essential administrative support across scheduling, health and safety records, and general office organisation.

This is an excellent opportunity for an organised, customer-focused individual who enjoys a varied role within a busy, practical environment.

Key Responsibilities

Act as the first point of contact for incoming telephone calls, handling customer enquiries professionally and efficiently.

Prepare and manage customer quotations, sales enquiries, and general correspondence.

Handle initial customer service issues, resolving queries independently wherever possible and escalating to management only when necessary.

Communicate with customers via telephone and email, providing updates and confirming appointments and work schedules.

Prepare and send advance confirmation templates, aftercare documentation, and other customer correspondence.

Coordinate daily and weekly work schedules with customers and internal operational teams.

Review orders before work commences, ensuring all required information, paperwork, and materials are in place.

Print, prepare, organise, scan, and electronically file job sheets, orders, delivery notes, and other business documentation.

Arrange vehicle and tool inspections, maintaining accurate records and assisting with health and safety administration.

Monitor and replenish office supplies, including uniforms, stationery, and personal protective equipment (PPE).

Prepare and dispatch product samples to customers.

Support marketing and advertising activities, including updating promotional materials and assisting with campaigns.

Provide general administrative support across the business, undertaking additional duties as required.

Requirements

Previous experience in an administrative, office support, or customer service role.

Excellent communication skills, with confidence handling customer enquiries over the telephone and via email.

Strong organisational skills, with the ability to prioritise tasks and manage a varied workload.

Excellent attention to detail and a high level of accuracy when handling orders, documentation, and records.

Confident IT skills, including practical experience using Microsoft Office, particularly Outlook, Word, and Excel.

The ability to work independently, take ownership of customer queries, and contribute effectively as part of a team.

A proactive, solutions-focused approach, with the confidence to resolve routine customer issues without unnecessary escalation.

Desirable experience:

Previous experience in sales administration, scheduling, or order processing.

Familiarity with health and safety administration, inspections, or compliance records.

Experience working within a trade, construction, engineering, manufacturing, or similar operational environment.

Personal Attributes

Friendly, professional, and approachable manner.

Reliable, trustworthy, and conscientious.

Calm and effective when working under pressure.

Proactive, with a positive, can-do attitude.

Flexible and willing to support different areas of the business as required.

Benefits

Full-time, permanent employment.

Competitive Salary

Holiday entitlement of 31 days, including bank holidays.

A varied role combining customer service, administration, and operational support.

The opportunity to join an established specialist business within the bespoke worktop and interior design industry.

How to Apply

To apply, please submit your CV to

or alternatively call the office on (phone number removed).

KBB Recruitment are acting as the employment agency for this vacancy. Applicants must have the legal right to work in the UK unless otherwise stated