Customer Service & Sales Administrator

Description:

Customer Service & Sales Administrator
Are you a highly organised customer service professional with experience in sales administration and export coordination? Do you thrive in a fast-paced environment where no two days are the same?
We are looking for a proactive and detail-oriented Customer Service & Sales Administrator to join a busy and growing team. This is a varied and rewarding role supporting both UK and international customers while helping deliver exceptional service standards.
The Role
You will play a key role in managing customer relationships, processing orders, coordinating export shipments, and supporting wider sales and operations teams. Working closely with colleagues across Sales, Supply Chain, Accounts, Marketing, and Logistics, you will help ensure a smooth customer journey from enquiry through to delivery.
This role would suit someone with strong administration skills, excellent communication abilities, and previous experience within customer service, export administration, or international logistics.
Key Responsibilities
Customer Service & Sales Support

Manage inbound customer enquiries via phone and email
Process customer orders accurately and efficiently
Provide day-to-day support to the sales team
Issue invoices and credit notes
Maintain customer pricing and account information
Resolve customer queries relating to products, stock, pricing, shortages, and deliveries
Coordinate with supply chain and warehouse teams regarding stock availability and bulk orders
Manage warranty claims from investigation through to resolution Amazon & Customer Portal Management

Process Amazon orders and acknowledgements
Maintain and update ASIN codes
Resolve pricing discrepancies and shortage claims
Manage customer portals for key accounts Export Customer Service & Administration

Coordinate export orders from receipt through to dispatch
Prepare and manage export documentation including:
Commercial invoices
Packing lists
Certificates of origin
Shipping and customs documentation
Letters of credit
Country-specific export paperwork
Arrange collections and shipments with freight providers
Liaise with freight forwarders, customs brokers, and shipping agents
Support customers with international freight quotations
Ensure compliance with international trade regulations and customs requirements
Prepare Dangerous Goods Notes (DGN) and Chamber of Commerce certifications
Monitor delivery schedules and resolve shipment or documentation issues Team Support & Continuous Improvement

Help foster a positive, high-performance team culture
Support team coordination and scheduling
Assist with developing and improving Standard Operating Procedures (SOPs)
Identify opportunities for process improvements and efficiencies Skills & Experience Required

Previous experience in customer service, sales administration, export administration, or international logistics
Strong knowledge of export documentation and shipping procedures
Excellent organisational skills and attention to detail