Customer Service Representative with Spanish

Description:

My international client are a market leader in the print and film industry based in Watford. They are looking for a Bilingual Spanish/English Customer Service Representative to join their busy, successful, Customer Care Team.

Paying £25-27Kpa depending on experience.

Job Summary:   
To be responsible for managing the order entry to cash process and delivering outstanding customer service to a range of  Commercial key accounts, whilst following approved SOX compliant internal processes. In order to achieve this, the Account Coordinator will be required to liaise & work closely with other areas of the organisation as specified above.
  
Key Responsibilities:   

To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service
To respond effectively to queries relating to customer orders and deliveries
To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
To resolve customer complaints and invoice queries
To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner
To be in regular contact with our Sales Account Managers and local SPG contacts, and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner
To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
To implement process improvements which will improve operational effectiveness and enhance profitability
To ensure that customer account records are kept up to date for audit purposes
To identify and resolve with the data management team any master data errors affecting the OTC process
To provide support for other members of the team (and back up as required for other CFT teams)