Details:
- Job Type: Temporary
- Job Status: Part-Time
- Location: WA7 Halton Cheshire
- Date: 8 hours ago
Description:
Customer Service Representative (CSR)
???? Location: Runcorn
Successful candidates will complete two weeks of paid training, Monday to Friday, 9:00am to 5:00pm. Following training, contracted working hours will be Monday to Friday, 4:30pm to 8:00pm.
We are looking for enthusiastic and customer-focused individuals to join our Customer Service team. As a Customer Service Representative, you will be the first point of contact for customers, providing support across a range of services while ensuring a high standard of customer care.
About the Role
Reporting to the Team Manager, you will provide effective and efficient service to customers and prospective customers through a variety of communication channels. You will work in a fast-paced, multi-skilled environment where no two days are the same.
Key Responsibilities
* Deliver excellent customer service in line with company quality standards.
* Understand customer needs and provide appropriate solutions following established procedures and policies.
* Handle customer enquiries via telephone, email and written correspondence.
* Register new customer accounts and maintain existing account information.
* Process payments and set up recurring payment arrangements.
* Review and classify vehicle passage images.
* Process Penalty Charge Notices, appeals and representations.
* Respond to customer complaints professionally and effectively.
* Maintain schedule adherence and contribute towards team KPIs.
* Support continuous improvement through feedback and communication.
* Comply with all health and safety requirements and company policies.
What We're Looking For
* Excellent communication and customer service skills.
* Ability to remain professional and positive in challenging situations.
* Strong attention to detail and accuracy.
* Good computer literacy and ability to work across multiple systems.
* A team player with a positive attitude and willingness to learn.
* Ability to work in a fast-paced environment and manage a varied workload.
To apply, please submit your CV. We look forward to hearing from you