Customer Service Representative

Description:

Exciting Customer Service representative Opportunity!

Bishop Meadow Road Loughborough LE11 5RG

Pay rate £11.86 per hour

We are actively searching for dedicated individuals with a strong customer service background to become integral members of my clients dynamic team, a leader in Lab Equipment and Lab Supplies. You will be specifically for our Returns & Credits, Key Accounts & EU Maintenance teams

Rotating shifts:

Week 1: 8:30 AM to 4:30 PM
Week 2: 9:15 AM to 5:15 PM
Finish 15 minutes early on FridaysKey Requirements:

Customer service background is essential
IT literacy is a must
Proficiency in handling customer phone calls and navigating systems
Team integration skills are crucial
Hybrid work model (3 days office, 2 days home post-training)Key Responsibilities:

Efficient and accurate order entry
Handling and responding to customer problems, orders, and inquiries via various channels
Serving as a customer advocate, resolving sophisticated queries, and ensuring high levels of customer service
Exceeding set SLAs and targets
Handling all queries within established processes
Striving for continuous process improvement and exceptional service delivery
Participating in the departmental training plan and committing to continuous personal improvement
Effectively planning and prioritising workload to avoid backlogsMinimum Requirements (Non-negotiable):

Proven ability to multitask in a flexible and fast-paced office environment
Success in a target-driven workplace
Attention to detail
Persistence, self-direction, and results orientation
Ability to influence and work effectively across the organisation
Proficiency in English (verbal and written)
Appreciation and understanding of delivering excellent customer serviceIf you are ready for an exciting career opportunity and meet the minimum requirements, we invite you to apply and be a part of the team! Please apply by using the apply button or call Danielle on (phone number removed).

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business