Customer Service Representative

Description:

Amphenol Advanced Sensors have an exciting opportunity for a Customer Service Representative to join their team.

Location: Taunton, TA2 8QY

Salary: Competitive

Job Type: Full-time, Permanent

About Us:

Amphenol Advanced Sensors is a pioneering leader in advanced sensing technologies and innovative embedded measurement solutions tailored for regulatory and industry-driven applications. Our focus is on creating value by delivering crucial information for real-time decision-making.

We provide domain expertise, swift customisation, world-class manufacturing capabilities, and foster enduring customer relationships, all aimed at delivering the utmost value in terms of cost of ownership for our customers. Don’t miss out on this opportunity to join a successful, growing Fortune 500 Company!

Customer Service Representative – The Role:

To work closely within the Customer Service Team and with Sales Account Managers, in order to provide a full range of customer service and administrative support, together with working closely with both internal and external customers.

Customer Service Representative – Key Responsibilities:

- Responsible for execution of customer order process (order handling, booking, PO

verification etc)

- Provide pricing and delivery information to Advanced Sensors Sales Account Managers

and customers, using established quotations processes and tools

- Develop product, application, and supply chain expertise to assist in supporting

customer’s product and delivery needs

- Support new accounts and credit terms applications using processes and tools

- Work with Sales Account Managers to support Sales Exhibitions

- Dealing with telephone and email enquiries from internal and external customers

- Creating and maintaining filing systems, both electronic and manual

- Distribution of incoming mail for the site and management of outgoing mail

Customer Service Representative – You:

- 5 GCSEs (A – C) desirable

- NVQ in Customer Service - desirable

- At least 2 years’ experience in a sales/customer service office environment essential

- A confident user of the Microsoft Suite

- Use of Infoflo is desirable, but training will be given

- Create and maintain relationships with customers, ensuring adequate order coverage for

- Top Customer Accounts; preferably by telephone but following up with email confirmation

- Create and maintain relationships with internal customers/account managers and

offering assistance where needed

- Consistently apply problem solving/decision making skills, and relationship management

skills, to achieve the highest level of customer satisfaction

- Effective communicator

- Ability to work well within a team

- Ability to manage and organise own workload ensuring deadlines and priorities are met

- Ability to work effectively under pressure

- Positive, can-do attitude and approach to all situations and problems.

- Be trusted and able to deal with work of a confidential nature.

- Commitment to extend working hours when required

- Due to the varied nature of the role, candidates should be able to work on their own

initiative, be organized and have a positive and proactive attitude towards work

- Fluent in English (verbal & written) essential

Customer Service Representative – Benefits: 

- 26 days annual holiday + Public Holidays

- Group Life Assurance

- Group Income Protection

- Free car parking

To submit your application for this exciting Customer Service Representative opportunity, please click ‘Apply’ now